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Terms & Conditions
We want to do the right thing.
Delivery Guarantee
We guarantee the safe delivery of all orders shipped using our courier shipping option.
If your goods are lost, damaged or seized we will refund you the full cost of your order. But please note that this does not include goods returned to us by our courier that were incorrectly addressed or unclaimed - under these circumstances our normal terms and conditions apply.
By placing an order, you verify that you are over the legal drinking age for your country and that it is legal for you to import absinthe for personal consumption. All information regarding non-UK shipping regulations is only advice. If in doubt - we suggest you contact your local customs office to get specialist information. Nobody wants to see YOU in trouble!
It is your responsibility to ensure that it is legal for you to import absinthe. We reserve the right to cancel and refund any order that we believe may break local law, only non-absinthe items (spoons, glasses, books) will be shipped to these locations. Sorry.
There is a maximum order of 2.25 litres outside the European Union and six bottles within the EU. Orders exceeding this limit will be reduced (and refunded as appropriate) before dispatch. But you can always come back and order more another time!
Incorrectly addressed/unclaimed items
Make sure you provide the correct address for your parcel. eAbsinthe.com is not able to refund shipping on 'unclaimed by the addressee' or returned packages that were correctly labeled with the address specified by you during the order process. If a package is returned undamaged you will be refunded the full value of the product ordered, but not the shipping costs already paid to our courier on your behalf.
Returns
At eAbsinthe.com we want you to be more than happy every single time you shop with us. Occasionally though, we realize you may want or need to return items. We accept returns if you decide you do not want the item anymore, or we have made an error and sent you the wrong items, or the item has been damaged in transit.
Damaged/Incorrect items
If you take delivery of an eAbsinthe.com package and the contents have been damaged in transit, or the package contains the wrong items, you can return the item(s) to us within 30 days of receipt for refund or exchange. Simple.
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products returned in the same condition as they were sent (i.e. unopened - and yes, 'undrunk'!).
To cancel your purchase within the seven-working-day cooling-off period, please email returns@eAbsinthe.com including your order number, giving the reason for the return as 'I just don't want it anymore'. Please re-package the relevant item(s) securely and send it to us at:
Returns Department
eAbsinthe.com
PO Box 97
Hertford
SG13 8UD
United Kingdom
Please note that we cannot accept returns if you deliver them to us by hand.
For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us.
As soon as we receive notice of your cancellation of an order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the UK's Department of Trade and Industry's website at: http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling
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